What are the modes of shopping and payment you use?
We accept Visa, Mastercard, Amex, Discover, PayPal, Bank transfer and COD (cash on delivery) for online orders.
If you like something online but do not use online modes of payment, we also accept direct bank transfers.
What is your return & exchange policy?
Refer to our terms & conditions section
What are your shipping charges?
Shipping is free for domestic orders, however for any cross border shipment charges are levied based on packaging size.
Please check for the shipping price on the item you want to purchase. We have no control over delays related with customs and custom charges. They vary from one country to another.
How soon will my order reach me?
Shipment would take approx. 8-12 days for domestic orders and 15-20 days for international orders
What if I like a piece that is out of stock now?
If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our webshop, we’d willingly customize it for you! Alternatively if you can wait for sometime just let us know and we can do the quick work for you 🙂
How do I know you’ve shipped my order?
Tracking details are mailed to you after we ship your order.
Do you customize clothes? If yes, is it charged extra?
Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations, however if the piece requires to be entirely customized, the customization charges vary between Rs. 500 to Rs. 1500. For any customization request, please drop an email on [email protected] with outfit style code and your custom measurements.
How to send a gift voucher?
If you want to send a Dhoonki gift voucher to your loved ones, just make a gift card purchase.
How do you promote sustainable and fair trade?
We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton variants and other natural fibres for supreme luxury, comfort and experience.
From where do you source your fabrics?
We source our fabrics from weavers across the country.
How often do you come up with a new collection?
We launch a new collection every 3-4 months.
How to use a store credit voucher?
If you have a store credit voucher in exchange of a product, you can enter the same at the checkout page in the discount box. Usually these vouchers are valid for a duration of three months and can be used against an order of same or higher value.