Cotton Handwoven bags

Terms & Conditions

Shipping + -
  • We at DHOONKI know how important it is to receive your purchased products in the finest condition, and on time. So, we work closely with courier partners to deliver your products to you as early as possible.
  • Depending upon the location, the product is shipped to you within 7-12 working days within India and 15-20 days for the International orders.
  • Free shipping for all domestic orders.
Returns & Exchange + -

We are working extremely hard to provide our customers with the unique fashion styles with impeccable quality and finish in appropriate pricing. If you did not like the fit, color or design simply exchange the product within 3 days from the date of delivery. To initiate a return please go to the cancellation page and raise a request or alternatively email us at [email protected] along with your order number and product screenshots.

 

The whole order amount will be refunded if the order is cancelled within three days from order date, lost or undelivered to your preferred location.

 

Everything we offer is made to live up to high standards. All products are fully guaranteed against defect or faulty craftsmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner; we hope you will be fair and reasonable with us as well.

 

The only thing which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags.

 

In case of returns, we offer shop credit valid for 3 months or a bank transfer. Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check, we will provide a credit points of the required amount in your Dhoonki account or transfer in your own bank account depending on the refund mode applicable. We will process your refund/credit within 7 to 10 days and send you an email confirmation. As applicable your bank may require additional time to post this transaction to your account.

 

But if the product does not pass the quality check, we shall reject your return or exchange.

 

If you choose to exchange the product for reason of mismatch of size, color or receipt of a defective item, you will be provided with a replacement of the product, free of cost, post our examination of the product delivered to you. However, all exchanges are subject to stock availability.

 

For International orders. ensure the size you are ordering is perfect as there is no exchange or refunds in international shipping.

Your Account + -

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. Dhoonki reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

 

Privacy Policy + -

This Privacy Policy applies to Dhoonki.com

Dhoonki.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.dhoonki.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Dhoonki.com is a property of MU-SH Fashions and Labels Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 407A, W2 Damodar Nagar Kanpur-208027

Information we collect

Contact information.

We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information.

We might collect your billing name, billing address and payment method when you make any purchase from dhoonki.com. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.

Information you post.

We collect information you post in a public space on our website or on a third-party social media site belonging to Dhoonki.com.

Other information.

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you.

We collect information directly from you when you register or make a purchase. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively.

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties.

For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you:

We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions.

We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services.

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests.

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes.

We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes.

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy from dhoonki.com we'll enroll you in our newsletter.

We use information to send you transactional communications.

We might send you emails or SMS about your account or a purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf.

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers.

We share your information with event organizers and other parties responsible for fulfilling the purchase obligation.

We will share information with our business partners.

This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business.

For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy.

We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails.

To stop receiving our promotional emails, please email [email protected] It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

 

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Ramesh Chandra

407A, W2 Damodar Nagar

Kanpur - 208027

Phone: +91-512- 3559825

Email: [email protected]

If you have any questions about this Policy or other privacy concerns, you can also email us at care@dhoonki.com

Updates to this policy

This Privacy Policy was last updated on 28.02.2021. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

Kanpur Jurisdiction. If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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