Privacy Policy
Last updated: June 18, 2026
Overview
This Privacy Policy applies to all users accessing www.dhoonki.com, owned and operated by Dhoonki, a sustainable clothing brand under Bachheria Fashions and Labels Private Limited, based in Indore, India. It covers any data collected via online or offline interactions.
At Dhoonki, protecting your personal data is our top priority. We are committed to transparency in how we collect, use, and safeguard your information.
What We Collect
When you visit or interact with our website, we may collect the following information:
- Personal Information: Full name, contact information, email address, and IP address
- Address Details: Shipping and billing address
- Transaction Details: Order information and payment method used
- Technical Data: Device type, browser information, screen resolution, and country (based on IP)
- Communication Logs: Records of emails, messages, or support requests
Sensitive details like credit/debit card numbers are processed only via secure third-party payment gateways and are never stored on our servers.
How We Use Your Data
Your personal information is used to:
- Process and fulfil your orders
- Improve your shopping experience on our website
- Conduct internal analytics and fraud prevention
- Provide timely customer support
- Send marketing communications (only with your consent)
Data Sharing & Third Parties
We never sell your personal data. Limited sharing may occur with verified service providers (third parties) strictly for order fulfilment or business operations, including:
- Delivery and logistics partners
- Payment processing gateways
- Marketing and communication platforms
We use royalty-free stock imagery and video platforms to enhance visual content across our website and marketing materials. These are not embedded with tracking tools and are not linked to any user's personal data. Your privacy remains intact.
We also use third-party analytics tools to anonymously analyse user behaviour. This helps us improve website functionality and optimise your shopping experience. These tools collect:
- Anonymised IP addresses
- Device type and screen resolution
- Browser type
- Country (based on IP)
- Page views, scrolls, and clicks (not personally identifiable)
These tools do not collect personal information, passwords, or credit/debit card details. We comply with GDPR and CCPA through anonymised data collection.
In legal matters, your data may be shared as required by applicable law.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
To exercise any of these rights, please contact us using the details provided below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any significant changes will be communicated through our website.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
