Shipping Policy
Last updated: June 18, 2026
Shipping Coverage
We ship pan-India to all serviceable PIN codes. Some remote or non-serviceable areas may not be covered by our logistics partners.
All orders originate from Indore, Madhya Pradesh. You can check delivery availability for your PIN code during checkout.
Dispatch & Processing
We process and dispatch orders from Monday to Friday. Here's what to expect:
Order Placed
Your order is confirmed and queued for processing.
Processing & Quality Check
Each item is carefully inspected and packed with love.
Dispatched
Orders are handed over to our courier partner within 2–5 business days.
Delivered
Delivery timelines depend on your location and courier partner.
Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery location and order value.
- Shipping rates are shown transparently before you complete your purchase.
- There are no hidden handling or delivery fees.
- Free shipping promotions may be available from time to time — check our homepage for current offers.
Order Tracking
Stay updated on your order's journey:
- Log in to your account and visit the "My Account" section to track your shipment in real-time.
- You'll receive email notifications with tracking details once your order is dispatched.
For any tracking-related queries, reach out to us at support@dhoonki.com with your order number.
Delays & Issues
While we strive for timely delivery, occasional delays may occur due to:
- Courier service disruptions
- Adverse weather conditions
- Natural calamities or force majeure events
- Public holidays or peak season volumes
In the event of a significant delay, our team will proactively reach out to keep you informed.
Contact Us
Questions about shipping or delivery? We're happy to help:
